Returns Policy

VBM Studio is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of receiving it – UNUSED AND WITH ORIGINAL PACKAGING. No questions asked !

 

  1. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

  2. We do not accept any returns after 30 days from the shipping date.

  3. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

  4. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his or her choice. To return your product, you should mail your product to: 104, Aventuras Villas 1, Boulevard Puerto Aventuras, Puerto Aventuras, Quintana Roo, 77733, Mexico.

  5. To cancel an order, please contact VBM Studio as soon as possible. If your order has not been shipped, we will immediately refund your payment. If your order has been shipped, we will refund your payment as soon as we have received the item(s) back from you and have processed them.

  6. All refund recipients will receive an email confirmation for their records.